Privacy policy

Thank you for shopping with us! We take your privacy seriously and are committed to complying with the General Data Protection Regulation (GDPR). Please review our Privacy Policy below:

  1. Data Controller
  • Our company, Happy Soil Foods, is the data controller for the personal information we collect from you.
  1. Types of Personal Data Collected
  • We may collect the following personal information from you: name, email address, phone number, billing and shipping address, payment information, and order history.
  1. Purpose of Data Collection
  • We collect your personal information to process your orders, communicate with you about your orders, and improve our services.
  • We may also use your personal information to send you marketing communications, but only if you have provided your consent.
  • We do not sell or share your personal information with third parties for their marketing purposes.
  1. Legal Basis for Data Processing
  • We process your personal information based on one of the following legal bases:
    • Your consent: for example, when you sign up for our newsletter or marketing communications.
    • Contractual necessity: for example, when we process your personal information to fulfill your orders.
    • Legal obligation: for example, when we are required to retain your personal information to comply with legal or regulatory obligations.
    • Legitimate interests: for example, when we process your personal information to improve our services or prevent fraud.
  1. Data Retention
  • We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.
  • We will securely delete or anonymize your personal information when it is no longer necessary for us to retain it.
  1. Data Subject Rights
  • You have the following rights regarding your personal information:
    • Right to access: You can request a copy of your personal information that we hold.
    • Right to rectification: You can request that we correct any inaccurate or incomplete personal information.
    • Right to erasure: You can request that we delete your personal information.
    • Right to object: You can object to the processing of your personal information for certain purposes.
    • Right to data portability: You can request that we provide your personal information to you or to a third party in a structured, commonly used, and machine-readable format.
  • To exercise any of these rights, please contact us at info@happysoilfoods.uk.
  • We will respond to your request within one month, but may extend this period by two months for complex requests.
  1. Data Security
  • We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction.
  • We limit access to your personal information to only those employees or third-party service providers who need it to perform their duties.

We hope that this Privacy Policy has provided you with a clear understanding of how we collect, use, and protect your personal information. If you have any questions or concerns, please do not hesitate to contact us.