Thank you for shopping with us! We strive to provide our customers with high-quality products and excellent customer service. However, we understand that sometimes items may need to be returned. Please review our Return Policy below:
- Only items that are damaged or spoiled upon delivery, or items that do not match the description on our website, are eligible for return.
- You must contact us within 48 hours of receiving your order to report any issues with your items.
- We require that you return the item(s) to us within 3 business days of receiving your order.
- How to initiate a return
- To initiate a return, please contact our customer service team at firstname.lastname@example.org. Please provide your order number and a detailed description of the issue with your item(s).
- Our customer service team will review your request and provide instructions for returning your item(s).
- Refund process
- Once we receive your returned item(s), we will inspect them to ensure that they are eligible for a refund.
- If your item(s) meet the eligibility criteria, we will issue a refund to your original form of payment within 7 business days.
- If your item(s) do not meet the eligibility criteria, we will contact you to discuss other options.
- Shipping costs
- We do not cover the cost of return shipping.
- If you are returning an item due to an error on our part, we will cover the cost of return shipping.
- We do not offer exchanges at this time. If you would like to exchange an item, please return the original item(s) and place a new order.
We hope that you are satisfied with your purchase, but if you are not, please do not hesitate to contact us. We are here to help!