Welcome to our online organic food shop! Below are some frequently asked questions that we hope will be helpful:
Q: What does “Natural Agriculture” mean? A: Happy Soil Foods nourishes communities with healthy, vibrant foods and other goods. All of our products are grown with loving care and in harmony with nature using a sustainable farming method called Natural Agriculture (NA). NA growers do not use synthetic chemicals or fertilisers (including animal manure) to control or manipulate the growing process, but instead focus on supporting and working in partnership with the natural forces to build a balanced, ecological partnership between farmer, food, earth, and eater.
Q: Are all of your products organic? A: Yes and no. Not all of our products are certified organic by a third-party organisation. Instead, our staff members visit each producer at least once a year to monitor if they are producing their products following the Natural Agriculture principles and guidelines.
Q: Where do you source your products from? A: We source our products from a variety of farms and suppliers around the world that meet our standards for Natural Agriculture and sustainable practices.
Q: Do you offer free shipping? A: We offer free shipping on orders over a certain amount. Please see our Shipping Policy for more information.
Q: Can I modify or cancel my order? A: Yes, you can modify or cancel your order before it is shipped. Please contact our customer service team at firstname.lastname@example.org to request any changes or cancellations.
Q: What is your return policy? A: Please see our Return Policy for more information on our eligibility criteria, timeframe, and process for returning items.
Q: How can I track my order? A: Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package on our website or on the carrier’s website.
Q: Do you offer discounts or promotions? A: Yes, we offer discounts and promotions from time to time. Please sign up for our newsletter to stay informed about our latest offers.
Q: Can I leave a review for a product? A: Yes, we welcome and encourage customer reviews for our products. You can leave a review on our Trustpilot page or on our social media channels.
We hope that these FAQs have answered some of your questions. If you have any further inquiries or concerns, please do not hesitate to contact us.